DARIUS
ATSU
Hospitality Professional & Operations Leader
"I deliver exceptional service and lead teams to succeed in high-pressure environments"
TEAM LEADERSHIP VENUE OPERATIONS CUSTOMER SERVICE STOCK MANAGEMENT COMPLIANCE & LICENSING PROCESS IMPROVEMENT
OPERATIONAL LEADERSHIP
- Leading teams in high-pressure hospitality environments
- Coordinating floor operations, staffing & shift management
- Training, mentoring & developing team members
- Managing P&L, budgeting & cost control
- Event coordination & promotions
CUSTOMER SERVICE EXCELLENCE
- Delivering consistent high-quality service
- Calm escalation & complaint resolution
- Creating positive guest experiences
- Supporting diverse customer groups
- Building customer loyalty & repeat business
VENUE MANAGEMENT
- Daily venue operations & floor management
- Health & safety compliance
- Licensing requirements & regulations
- Stock control, ordering & wastage reduction
- Cash handling & banking procedures
TEAM DEVELOPMENT
- Recruitment & onboarding of new staff
- Performance coaching & feedback
- Rota planning & shift coordination
- Standards enforcement & quality control
- Creating supportive team culture
SYSTEMS & EFFICIENCY
- Streamlining operational processes
- Implementing efficiency-improving systems
- Using technology to enhance service delivery
- POS/EPOS systems management
- Reducing manual workload through smart solutions
COMMERCIAL AWARENESS
- Identifying revenue opportunities
- Cost control & wastage management
- Building supplier relationships
- Upselling & promotional strategies
- Performance tracking & reporting
PROBLEM-SOLVING
- Quick thinking in fast-paced environments
- Troubleshooting operational issues
- Resourceful solutions under pressure
- Equipment maintenance & basic repairs
- Adapting to changing circumstances
COMPLIANCE & STANDARDS
- Food hygiene & safety protocols
- Licensing law adherence
- Staff compliance training
- Risk assessment & management
- Quality assurance procedures